Return & Refund Policy
1. General Policy
All spare parts are supplied based on the part number provided by the customer and, where applicable, the vehicle details, specifications, or VIN provided at the time of inquiry or order.
Customers are responsible for providing accurate and complete part numbers and vehicle information before placing an order.
We recommend confirming the required part number before placing an order to ensure that the correct part is purchased for the intended application.
2. Returns
Returns are accepted only in the event of a verified manufacturing defect.
Any return request for a suspected manufacturing defect must be submitted to the Company within 2 days from the date the customer receives the order.
Customers may initiate a return by visiting our store in person or contacting us using the phone numbers provided below.
All returns are subject to inspection and verification by the Company and, where necessary, the relevant supplier or manufacturer.
A return is not accepted simply because the customer:
- Ordered an incorrect part number
- Provided an incorrect part number
- Changed their mind
- No longer requires the part
- Determines that a different part is required
This policy is subject to applicable UAE laws and regulations.
3. Part Number Responsibility
Customers are responsible for providing the correct part number when placing an order.
The Company supplies parts according to the part number provided by the customer.
If the supplied part matches the part number ordered, it will not be eligible for return solely because the customer provided an incorrect part number or later determines that another part is required.
Customers are encouraged to verify the required part number with their vehicle manufacturer, authorized service provider, mechanic, or another qualified professional before placing an order.
4. Special-Order Parts
Specially ordered or sourced parts cannot be returned if the supplied part matches the part number ordered and the part is not defective, subject to applicable UAE laws and regulations.
5. Condition of Returned Parts
For a return request based on a suspected manufacturing defect, the part should, where applicable:
- Be unused and uninstalled
- Be unmodified and undamaged
- Remain in its original condition and packaging
- Include all original accessories, labels, or components supplied with the part
- Be accompanied by the original invoice or valid proof of purchase
These conditions do not limit any mandatory rights provided to customers under applicable UAE laws and regulations.
6. Installed or Used Parts
Parts that have been installed, used, modified, dismantled, or damaged after purchase cannot be returned, except where required by applicable law.
If a manufacturing defect is suspected after installation, the Company may require technical inspection or verification before approving a return or refund.
7. Incorrect Installation or Misuse
The Company is not responsible for damage, failure, or defects resulting from:
- Incorrect installation
- Improper installation procedures
- Misuse or abuse
- Modification or alteration
- Negligence
- Improper handling or storage
- Failure to follow manufacturer instructions
- Installation by an unqualified person or workshop
This does not affect any rights or protections that cannot legally be excluded under applicable UAE laws and regulations.
8. Manufacturing Defects
If a customer believes that a purchased part has a manufacturing defect, the customer must contact the Company or visit our store within 2 days of receiving the order.
The Company may request photographs, videos, vehicle information, part numbers, installation information, invoice details, or other supporting documentation to assess the claim.
The Company may inspect the part itself or request inspection by an authorized supplier or manufacturer.
A refund will only be provided after the reported manufacturing defect has been verified and the return has been approved, subject to applicable law.
9. Inspection and Verification
All returned parts are subject to inspection by the Company.
Where necessary, the part may also be inspected or assessed by the relevant supplier or manufacturer.
The purpose of the inspection is to determine whether the reported issue is a genuine manufacturing defect or whether it resulted from installation, misuse, modification, damage, or another cause.
The Company reserves the right to reject a return where inspection determines that the issue is not a manufacturing defect, subject to applicable UAE laws and regulations.
10. Proof of Purchase
A valid invoice or other acceptable proof of purchase is required for any return or refund request.
Customers visiting the store for a return should bring their original invoice or other valid proof of purchase.
Without valid proof of purchase, the Company may be unable to process the request.
11. Return Process
Customers must contact the Company or visit our store within 2 days of receiving the order if they believe that the part has a manufacturing defect.
Customers may:
Visit our store: Bring the part, invoice or proof of purchase, and any relevant information regarding the suspected defect.
Contact us by phone: Provide the order or invoice details and information about the suspected defect. The Company may request photographs or videos before providing further return instructions.
Customers must follow the Company’s return instructions before sending any item back.
Items returned without prior approval may not be accepted.
12. Return Shipping
For a return that is confirmed to be due to a manufacturing defect, the Company will provide the customer with instructions regarding the return process and applicable return shipping arrangements.
Customers may also return the eligible item directly by visiting our store.
Customers should not arrange or send a return without first contacting the Company and receiving return instructions, unless they are visiting the store directly.
13. Refunds
Where a refund is approved or legally required, the refund will generally be processed within 3 to 7 business days after approval and completion of any required inspection or verification.
Refunds will generally be made using the original payment method, where possible.
The time required for the refund to appear in the customer’s account may vary depending on the customer’s bank, card issuer, payment provider, or other financial institution.
14. Non-Returnable Situations
Except where required by applicable law, parts are not eligible for return where:
- The customer provided an incorrect part number
- The customer ordered the wrong part number
- The part matches the part number ordered but is no longer required
- The customer changed their mind
- The part has been installed or used
- The part has been modified or dismantled
- The part has been damaged after delivery
- The part has been damaged through incorrect installation or misuse
- The return request is submitted more than 2 days after receiving the order
- The part is a special-order or specially sourced item that matches the part number ordered and is not defective
15. Contact Us
For return or refund requests, customers may visit our store or contact us by phone:
Phone: +971 50 593 6586
Phone: +971 56 187 7515
When contacting us regarding a return, please have your order number, invoice, and part number available.
16. Legal Rights
Nothing in this policy is intended to limit, exclude, or restrict any mandatory rights or protections provided to customers under applicable UAE laws and regulations.
Where applicable law provides customers with rights that cannot legally be excluded or restricted by this policy, those rights will continue to apply.
The Company reserves the right to update this Return & Refund Policy from time to time. The version published on the Company’s website at the time of the relevant order will apply, subject to applicable law.